
Policies
Cookie Policy
Square Society uses cookies and similar technologies to provide you with a better, faster, and safer online shopping experience. By using our website, you agree to our use of cookies in accordance with this policy.
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences, such as your login details, shopping cart, language, currency, and other settings, so you don’t have to re-enter them every time you visit the website or browse its pages.
Cookies can also help the website to measure and analyse how you use and interact with it, to improve its performance and functionality, to deliver relevant ads and content, and to enhance your online experience.
What types of cookies do we use?
We use different types of cookies for different purposes on our website, as described below:
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Essential cookies: These cookies are necessary for the proper functioning of our website and its features, such as accessing secure areas, processing your orders, and preventing fraud. Without these cookies, our website would not work properly and you may not be able to use some of its services.
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Preference cookies: These cookies allow us to remember your choices and preferences, such as your preferred language, currency, and shipping country, and to display the website accordingly. These cookies also help us to personalize your online experience and tailor our website to your needs and interests.
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Analytics cookies: These cookies help us to understand how you use and interact with our website, such as which pages you visit, how long you stay, what you click on, and how you arrived at our website. These cookies help us to improve our website’s performance, functionality, usability, and design, and to optimize your online experience.
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Marketing cookies: These cookies are used to deliver ads and content that are relevant and interesting to you, both on our website and on other websites and platforms that you may visit. These cookies also help us to measure the effectiveness and reach of our marketing campaigns and to track your browsing behavior and interests across the web.
How do we use third-party cookies?
We use cookies from third-party providers, such as Google Analytics, Facebook, Instagram, and Shopify, to help us with the purposes mentioned above. These third-party cookies are subject to the privacy policies and cookie policies of their respective providers, which you can find on their websites. We do not control or have access to these cookies, and we are not responsible for their use or processing of your information.
How can you manage your cookie preferences?
You can manage your cookie preferences at any time by accessing your browser settings. You can choose to accept or reject all cookies, or to customize your preferences for each type of cookie. You can also change your browser settings to block or delete cookies, but this may affect the functionality and performance of our website and some of its features may not work properly. For more information on how to manage your browser settings, please visit the help pages of your browser.
How often do we update our cookie policy?
We may update our cookie policy from time to time to reflect changes in our use of cookies and similar technologies, or in the applicable laws and regulations. We will notify you of any significant changes by posting a notice on our website or by sending you an email. Please review this policy periodically to stay informed about our use of cookies and your choices.
How can you contact us?
If you have any questions or concerns about our use of cookies and similar technologies, or about this policy, please contact us via our contact page.
Terms & Conditions
This website is owned and operated by Square Society. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Square Society branded merch, a thoroughly detailed blog and members the ability to purchase club stand tickets. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Square Society. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Square Society harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Square Society, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Square Society assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Gloucestershire Crown Court. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer/device to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us via our contact page.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via our contact page.
Shipping Policy
We offer a range of shipping methods based on your location. Standard delivery times for each shipping method are listed below. Please note, these timeframes apply to standard items only. Bespoke or made-to-order items may require longer production and delivery times—specific details for these can be found on the bespoke product pages.
We dispatch orders Tuesday to Saturday, and you’ll receive a shipping confirmation email once your order has been shipped.
UNITED KINGDOM ORDERS
Free Standard Shipping
All UK orders qualify for free standard shipping.
Estimated delivery: 7–14 business days from the date of dispatch.
Note: Bespoke or made-to-order items (including certain merchandise and apparel) may exceed this timeframe.
Click & Collect (Show Season Only)
During show season, you can select our free Click & Collect option.
Orders must be placed before the date of the event. You’ll receive a notification when your order is ready.
Pick up your items from the Square Society club stand at the event specified.
Note: Bespoke or made-to-order items are not available for click & collect
INTERNATIONAL ORDERS
International Standard
This is our default and most eco-friendly option for global shipping.
Estimated delivery: 15–80 business days, depending on your location.
Tracking is not included with this service.
Note: Bespoke or made-to-order items (including certain merchandise and apparel) may exceed this timeframe.
International Tracked
For faster delivery and peace of mind, choose our tracked service (available at an additional cost).
Estimated delivery: 7–14 business days.
You’ll receive a tracking number in your shipping confirmation email.
Note: Bespoke or made-to-order items (including certain merchandise and apparel) may exceed this timeframe.
APPAREL & STICKER ORDERS
All sticker orders are shipped directly from our main address.
Apparel items are made and shipped by our trusted suppliers. Because of this, orders that include both stickers and apparel may arrive in separate packages and on different days.
If you have any questions or concerns about your order, please contact us.
Returns Policy
If you receive a product that is misprinted, damaged, or defective, you can request a return within 14 days of receiving it. We will cover the return costs if the error is on our part. Please contact us via our Contact page with a proof of purchase (or an order number which can be found on your confirmation or shipping email) and a photo of the product. We will review your claim and issue a refund or a replacement if approved.
Wrong Address
If the courier cannot deliver your order because of an incomplete or incorrect address, your order will be sent back to our facility. You will have to pay for the reshipment costs if you want us to resend your order. Please make sure to provide us with a valid and complete address when you place your order.
Unclaimed
If you do not pick up your order from the carrier or the delivery point, your order will be returned to our facility. You will have to pay for the reshipment costs if you want us to resend your order. Please track your order and collect it on time.
If you require to return your order or would like to exchange your order, then please get in contact with us via our Contact page.
We do not accept returns or refunds for products that you change your mind about after purchasing. You are responsible for the costs and risks of returning or exchanging products, face masks, or sizes. If you want to return or exchange a product for your customers, you will have to place a new order with your own payment for a face mask or a product in a different size. Customers who want to cancel a purchase must contact us and express their intention to return the product within 7 days of receiving it, along with a photo of the product. We will evaluate the return request and check if the product was used or damaged, even partially. In these cases, we will not issue a refund.
For EU customers, please note that you may not have the right to withdraw from a purchase according to Article 16© and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. This applies to products that are custom-made, personalized, or sealed for health or hygiene reasons and that you opened after delivery. Square Society has the right to reject any returns at our sole discretion.